Achieving Oliver Wight Class A Business Excellence Certification
Remember the good old days when managing a business was easy? Neither do we. Yet today, more and more business leaders complain about increasingly demanding customers who want lower prices, faster responses, and more product and service options. They also share with us their daily challenges such as increasing customer service problems; near intolerable pressure from shareholders and Boards of Directors; declining revenue, margins, and market shares; greater competition from off-shore manufacturing; soaring cost of materials;and growing staff turnover.